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Sir, your article is an interesting read. The less discussed aspect of automation – it’s impact on society – has been wonderfully portrayed in the same. While the world is progressing towards a more automated setup, the societal damage in the form of job losses is on the rise. The human touch is being lost and standardized processes are replacing present jobs. However, if we look at it from the point of view of the technology industry, there is a ray of hope. Technology holds the future of the world and presently it is one of the most worked upon areas across countries. Many new jobs are opening up in the technology domain. People are required to create automation processes. Based on the high demand of technology in the future, the need for technology developers will increase and this can provide a new area for job creation. It however has its challenges. You have mentioned drivers and other people from the lower strata of the society losing out on jobs as a result of automation. These jobs do not require a high education level and serve as easy bread earners. However if the future jobs lie in the technology domain, then there is a requirement for building up a nation where majority of the population are conversant with technology. There is a completely new set of skills that has to be spread across a larger number of people who can potentially lose their job to automation. This can only be achieved over the long run by imparting technical education among the people. The people in the lower strata of the society needs to be empowered with technical education so that they can be competent to work in the technology industry in future. This requires government intervention to reduce the immediate unemployability. As the technical education level increases among the people in the lower strata of the society with time, more people can shift from the job of a driver (in this context) to the job of a technology developer. The government can regulate the rate of automation in industries keeping in mind the social requirement of employability. While educating people about technology and its developments is one way to deal with the problem, it is not the only way. Another way to retain the jobs is by coming up with industries which require a high level of customization. Automation works in industries where the products and the processes are standard. However, customized products require a personal touch for each individual product and automation will not be able to add value to such an industry. An example for the same is the “Home Décor” industry which is very subjective and depends completely on people for their products. These two ways combined can provide us with a future where technology will become a bread earner and not a reason for unemployment.

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