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I really appreciate for bringing up this article in such a subtle manner. It’s very thoughtful and helps with the key learning of the gap between intent and impact of the communication. Communication is the most important aspect of human beings; Intent vs impact brings about the fact how different people hear with different filters. Quite often the messages are misunderstood and the results are extremely detrimental. I have experienced these many times and always tried to learn how I can minimize this. We should not only be mindful about this in our professional life, but equally in our personal life. Friends and family do understand your intentions and can forgive even if not communicated properly. Sometimes based on that assumption we do take them granted. I liked the example of niece and could relate it with my own life. So many times, my daughter has given me feedback that I could have listened to her before advising to understand her point of view. That made me think how good I know her? Whether I am really cared about her or forcing my opinions? Maybe I need to discuss more than instructing. Maybe we care too much of them and by age difference feel ourselves superior and do this without understanding the impact based on how they receive. In the communication sessions at SPJIMR lot of emphasis has been given on communication and how we can overcome these gaps. The key lies in two things, one should be empathetic while communicating and then the acknowledgement of the receiver to understand whether the intentions landed with right impact. Feedback provides you the opportunity to correct your lens with which you are seeing. There is a possibility that the things can be done even better than what you are expecting. Also, it gives you an opportunity to provide the support to achieve the desired goal. “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” -Tony Robbins

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