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A very crisp and powerful article ma’am. I think it pretty much explains why we fail in communicating and how it leads to serious consequences. It was a reflective experience reading this article as multiple instances from my personal life flashed in my mind as I read this. Thanks a lot for sharing this wonderful message. When we communicate, we often assume a lot of things. One of the things we presume is that the reader has clear idea of our intention/has gone through similar learnings/understands exactly what we mean. 70 % of the times I talk to my sister about her career goals, we end the call/talk with a fight and misunderstandings. When I constantly ask her academics and time management, my intention is to reiterate the importance of time and make her use it to her advantage and in most of our conversations it ends up offending her as she thinks that I am using my authority on her. This precisely is the curse of knowledge we discussed in the class during the presentation session of “what makes ideas stick”. I think apart from making ideas stick, it’ll also help us a great deal if we will be able to fill the Intention-intent gap. It will caress relationships. It will elevate the understanding and respect to a whole new level. We often end up losing relationships because we fail to deliver what the other person expects of us and we fail to understand because we assume rather than ask. The two points you mentioned in the article “intension-impact” and “feedback” are the key factors in maintaining relationships. I totally agree that we will be experiencing some amazing changes if we are able to communicate the intention clearly but being diplomatic or nice in all situations is a challenge. Sometimes, misunderstandings take place and the person won’t even realize it. Like I mentioned about the conversations with my sister, sometimes even after knowing the intent we will not be able to get the impact desired. And adding to this are situations where you won’t even get an opportunity to convey your intentions. These actions will eventually result in breaking bonds and it would be a lie if I say that we can completely avoid such misunderstandings through this mechanism since some of them are inevitable. Like you mentioned, taking feedback from people around you is the simplest & yet effective way to handle these miscommunications. There is no hard and fast rule to avoid them completely & the best you could do is minimise the number of such incidents. I have learnt through my experience that sharing your care/love towards other persons and asking for feedback about how they feel about you at frequent intervals will actually help you mitigate the risk of spreading wrong information to the listener.

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